Frequently Asked Questions

What are the specs on our servers?

Our updated knowledge base coming soon will include full specs. Just ask a staff member to request the specs.

Where are the servers located?

United Kingdom

How long does setup take?

Instant setup is provided for free

I just bought my server, but when I log in I'm on a different server or my IP doesn't work!

Please contact an staff member, We will help.

What kind of control panel am I provided for my server?

Multicraft, our staff can help you if you need it

Do you allow us to use any mods or server jars we want?

Yes, we do allow you to use your own mods, if you have any problems don't hesitate to contact us.

What happens if I don't pay for my server?

Your server will be on hold, for 3 days, if your payment is not payed by then, your server will be suspended.

Can I purchase my plan at a yearly rate?

Yes, but please remember this will cost more at the start, but a discount is included over time, If you have any problems or need help, Contact Us.

Can I upgrade/downgrade my package in the future?

Yes, there will be a knowledge base out soon on how to do this

I ordered a server, but I have not gotten my IP yet. What's going on?

Wait for 10 - 15 minutes, It might be sorting it self out. this would tend to happen because the ip that was going to be sent to you is already on the system.

Do I need to do any sort of port forwarding?

Nope, No portforwarding, we do that for you.

Can I manage my plugins and add new ones myself?

Yes, You can through multicraft and FTP Cilent.

Can I use my own map or download a map to the server?

Yes, you can do this through FTP.

Do you provide MySQL databases?

Yes, they are supplied as part of the server package, If you need any help, Please contact us.

What happens if I no longer want to pay for my server or want to cancel it?

Contact us and we will help sort out the cancelation process. Your server will be suspended and server files will be deleted.

Can I use a modpack on my server?

Yes, by using FTP cilent. We also can provide modpack support for a fee if you need it.

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