Terms of Service

MineSpade Hosting agrees to furnish services to the Subscriber, subject to the following ("Terms of Service").

MineSpade Hosting, the company here after referred to as, ("MineSpade Hosting"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").

Use of MineSpade Hosting Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service").

All provisions of this contract are subject to change from time to time at the discretion of MineSpade Hosting. Subscriber understands that change to the ToS by MineSpade Hosting shall not be grounds for early contract termination or non-payment.

By accepting to these terms you indicate that you also agree to the Minecraft End User License Agreement.

Refund and Disputes

Servers are eligible for refunds within 7 twenty-four hour days of the creation of the server in our database. This point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause.

Cancellations

To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at http://whmcs.minespade.com. As MineSpade Hosting does not have access to client's PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.

Liability Limitation and Exclusion

MineSpade Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. MineSpade Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time.

Support

Any support requests required for products from MineSpade Hosting shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

MySQL Agreement

While we offer instant database creation from our Multicraft panel you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by MineSpade Hosting you understand that we reserve the sole right to terminate it if we deem it necessary. Additionally, our MySQL service is not to be used for personal use, this is not limited to but includes the usage of MySQL for private websites, and other non-server uses.

Promotions

MineSpade Hosting cannot guarantee that all promotions and promo codes codes will remain operational at all times.

Legal Contact

MineSpade Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.

MineSpade Hosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from MineSpade Hosting you permit us to modify your server, this includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Minecraft server.

Any verbal or written threats to compromise our server systems or any other equipment owned by MineSpade Hosting will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments to MineSpade Hosting your server will be suspended. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. MineSpade Hosting retains the sole right to stop, start, and modify your server.

Unlimited Policy

While we offer unlimited bandwidth and space to our customers we reserve the right to remove excessive file(s), such as large logs, redundant backups, or other files thay may impact the node. This policy is in place to protect our users, since full disks (SSDs) can, and will, cause corruption of many files on the drive.

Unfair usage

If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.

Termination

Additionally we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.

TOS Updated: 25/09/2014

Acceptable Use Policy

Illegal Use

MineSpade Hosting services may not be used for illegal purposes, or in support of illegal activities. MineSpade Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.

Threats

Using of the MineSpade Hosting services to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Harassment

Using of the MineSpade Hosting services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

Forgery or Impersonation

Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Fraudulent Activity

Use of MineSpade Hosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."

Unauthorized access

Use of the MineSpade Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of MineSpade Hosting or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending MineSpade Hosting account is subject to immediate termination and further investigation.

Network disruptions and unfriendly activity:

Use of the MineSpade Hosting service for any activity which affects the ability of other people or systems to use MineSpade Hosting Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. MineSpade Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Fraud

Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.

Third-party Links, Sites and Services

Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by MineSpade Hosting. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from MineSpade Hosting, you do so at your own risk and you agree that MineSpade Hosting will have no liability arising from your use of or access to any third-party website, service, or content.

Live Chat: Terms of Service

By starting the chat with a support representative, you agree to the following terms of service:

Breaching any of these terms will result in the Live Chat privilege being revoked from the user either temporarily (up to 24 hours) or permanently. We reserve the right to revoke access to Live Chat at our discretion.

Name and Email

All clients must use the email address and name associated with their account to use the Live Chat system.

Harassment and Threats

Using MineSpade Hosting’s Live Chat system to transmit any material that harasses another person, including but not limited to MineSpade Hosting and/or its staff and partners. This includes, but is not limited to profanity, threats and destruction of property.

Level of Support

The Live Chat system is to be used for informational purposes only. MineSpade Hosting cannot guarantee the resolution of any issue you may have with our services during your session, even if you have purchased premium support add-ons such as Premium Support, Mod Support or Plugin Setup.

Some issues can only be handled through a support ticket. The support representative will direct you to the appropriate department.

Support agents are prohibited from coming onto your server to help resolve issues while you are in the Live Chat system.

MineSpade Hosting can only offer support with the services that it provides.

Security and Verification

There are certain aspects where due to the lack of verification, the user must submit a ticket with the billing account associated with the product in question. This must be done to verify the legitimacy of the request.

AUP Updated: 25/09/2014

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